FAQ
Questions worth asking before you buy hardware.
If yours is not here, email support@ohryte.com and it probably belongs on this page.
Does it work if my internet is down?
Yes, and this is the part worth understanding, because most connected devices fail here.
As soon as a reminder reaches the device it is saved on the device itself. From that moment the internet is irrelevant to it: the door opens, the screen lights up, the reminder appears, and you tap Got it. Nothing asks a server for permission.
What you lose while the connection is down is only the postal service — a new reminder sent from your phone waits until the device is back online, and a Got it you tapped during the outage is reported afterwards. The reminders already on the device are unaffected.
Scheduled routines never needed the connection in the first place. They run entirely on the device.
What kind of Wi-Fi does it need?
2.4 GHz Wi-Fi (802.11 b/g/n). It does not connect to 5 GHz networks.
Nearly every home router broadcasts both, usually under the same name, and this is handled automatically. If your router is set up with separate names for each band, pick the 2.4 GHz one during setup.
It cannot join networks that need you to accept terms on a web page first — hotel and campus networks, mostly. A normal home or office network with a password is fine.
Do I need an app?
No. It is a website that works on any phone or computer. Add it to your home screen if you want it to feel like an app; nothing breaks if you do not.
What do you store, and can you read my reminders?
Reminder text is stored so it can be delivered to your device, and it is deleted about thirty days after it is finished with.
We do not sell it, we do not advertise against it, and it is never written into logs. Technically the people who run the servers could read the database — the honest answer is that nobody sensible claims otherwise about a hosted service — which is why the rule here is short retention and no secondary use rather than a promise that is easy to make and impossible to check.
Your account holds your email address and nothing else you have not typed in yourself.
Can other people in my house use it?
Yes. Each person makes their own account and links it to the same device. Anyone linked can send a reminder and see what is waiting.
There is no shared password on the fridge, and no other household can reach your device.
What happens when I come home — does it fire at me on the way in?
It might, and that is why there are two buttons. The sensor knows the door opened; it cannot know which way you were walking.
Tap Later and the reminder stays armed for a future trip out. Walking away without tapping anything does the same thing. A reminder is never used up by arriving home.
How long does a reminder wait?
Seven days, then it expires on its own so a stale note does not ambush you a fortnight later. You can cancel one from your phone at any time before it is dealt with, and it disappears from the door.
Is there a camera or a microphone?
No. Neither is fitted, so neither can be switched on. The device knows one thing about your house: whether that one door is open or closed.
Is there a subscription?
No. $149 CAD for the first batch, $189 CAD afterwards, and nothing after that. There is no paid tier and no feature waiting behind one.
How many reminders can it hold?
20 waiting at once. At that point the site refuses to add another and tells you to finish or cancel one first, rather than quietly dropping the oldest. Silently losing a reminder you believed you sent is the worst thing this product could do, so it is not allowed to happen.
Does it work in French?
Accented characters display correctly — clés, café, garderie — and the 48-character limit counts characters rather than bytes, so a French reminder gets the same room as an English one. A fully French interface is planned, not finished.
When will it ship?
That depends on how many people join this list. The first batch is 100 units, and it gets built when it is clear that 100 people want one. Everyone on the list hears the date at the same time.
What if it breaks?
Two years against defects, thirty days to return it for a full refund if it is not for you. Email a person and get a person.
Still interested?
Joining the list costs nothing and is how the first batch gets decided.
Join the waitlist